This page explains how to delete your Kidzovo account and the personal data associated with it. Kidzovo is operated by Deepmedia Inc. and is the subject of this account deletion request page.
1. Who this applies to
This process applies to the parent (adult) account holder for Kidzovo — whether you use the mobile app on iOS and Android or the web app at app.kidzovo.com — and to all child profiles created under that account. Deleting the parent account also deletes every child profile attached to it.
2. Option 1: Delete from inside the app
If you can still sign in to Kidzovo on the mobile app or on the web at app.kidzovo.com:
- Open the Kidzovo app or go to app.kidzovo.com and sign in.
- Go to the Parent's Area.
- Open the Settings tab.
- Scroll to the bottom of the Settings page and tap (or click) Delete Account.
- Confirm the deletion when prompted.
You will receive a confirmation email at the address registered to your account once the deletion has completed.
3. Option 2: Request deletion by email
If you do not have access to the app — for example, you have already uninstalled it, or you cannot sign in — you can request deletion directly from us.
Send an email to support@kidzovo.com with the following:
- Subject:
Account deletion request - From: the email address registered to your Kidzovo account (so we can verify ownership)
- Body: the email address associated with your account, and confirmation that you want the account and all associated child profiles deleted
We may ask one or two follow-up questions to verify your identity before we delete the account. We do this to protect your data — we will never delete an account without confirming the request comes from the account owner.
4. What data is deleted
When your account is deleted, the following is removed from our active systems:
- Parent account profile information (name, email address, password hash)
- All child profiles created under the account, including names, ages, avatars, and learning preferences
- Learning progress, activity history, and performance records for every child profile
- Any voice recordings retained for personalization
- Push notification tokens and device identifiers tied to the account
- App settings and preferences
5. What data is retained, and why
A small amount of data may be retained after account deletion, only where we are legally required to keep it or where it is necessary to protect our service:
- Transaction and billing records — retained for the period required by applicable tax, accounting, and consumer-protection law (typically up to 7 years).
- Records needed to comply with a legal obligation, court order, or to resolve disputes — retained for as long as the obligation or matter requires.
- De-identified, aggregated analytics — data that can no longer be linked back to you or your child may be retained indefinitely to help us understand and improve the service.
All other personal data tied to your account is deleted.
6. How long deletion takes
We action verified deletion requests within 30 days. In most cases the account and associated data are removed within a few business days. Backups are overwritten on our regular rotation, so any residual copies in encrypted backups are purged within 90 days of the deletion request.
7. Contact
If you have any questions about deleting your account or about this process, contact us:
- Email: support@kidzovo.com
- Mailing Address: Deepmedia Inc., 16192 Coastal Hwy, Lewes, DE, USA, 19958
- Phone: +1 (302) 217 6897
For more information about how we handle your data, see our Privacy Policy.